Role: Project Manager – ITSM (ServiceNow)
Location: Remote
Duration: 1 Year
Contract Type: W2 or C2C
Job Description:
The Project Manager – ITSM (ServiceNow). We are seeking a highly skilled Project Manager to lead the development and rollout of a new IT Service Management (ITSM) platform using ServiceNow. This is a 6-month contract role focused on managing all aspects of the project, including planning, execution, training, and post-implementation support. The ideal candidate will have experience in ITSM implementations and possess strong organizational and communication skills.
RESPONSIBILITIES
- Deliver on a defined project scope, goals, and success criteria in collaboration with stakeholders.
- Coordinate and align with vendor project managers, internal CCC stakeholders, and cross-functional teams to ensure seamless collaboration and integration.
- Monitor and report on project progress, addressing challenges, and identifying risks with actionable mitigation plans.
- Assist with change management initiatives to support project adoption and long-term success.
- Execute a comprehensive project plan, including detailed timelines, milestones, resource allocation, and risk management strategies.
- Oversee the integration of existing systems and ensure data migration accuracy.
- Prepare and deliver regular status reports to stakeholders, highlighting risks, issues, and mitigation plans.
- Oversee the testing and validation of the ServiceNow platform to ensure quality and functionality.
- Transition project deliverables to the operations and support teams.
- Serve as the primary point of contact between CCC and external vendors, ensuring vendor accountability and deliverable quality.
- Facilitate communication and alignment between IT and other CCC departments to meet project goals and requirements.
- Lead and participate in weekly meetings to gather input, provide updates, and ensure alignment with institutional priorities.
- Lead launch and testing plans for releases.
- Develop and implement a comprehensive project communication strategy to keep stakeholders informed and engaged.
- Prepare and maintain project documentation, including timelines, reports, and presentations for leadership and stakeholder review.
- Collaborate with cross-functional teams to ensure smooth transitions and user adoption of the new ITSM platform.
QUALIFICATIONS
Education:
- Bachelor’s degree in Information Technology, Project Management, or related field; equivalent experience or certifications considered.
Experience:
- Minimum of 5 years of experience managing IT projects, including ITSM implementations with demonstrated expertise in ServiceNow or similar ITSM platforms.
- Strong knowledge of project management methodologies (e.g., Agile, Waterfall) along with experience with data integration and migration with ITSM solutions.
- Exceptional organizational, communication, and stakeholder management skills.
Preferred Qualifications:
- PMP or similar project management certification.
- ITIL4 certification or working knowledge of ITIL processes.
- Experience managing training and change management initiatives
Soft Skills:
- Strong organizational skills and attention to detail.
- Exceptional communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Proactive problem-solving and adaptability in a dynamic project environment.
